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FAQS

Common Questions

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Getting Started

Get Results

  • get a good understanding of the business, who their audience is and what the client is looking for;

  • produce a quote that is as accurate as possible to the client’s needs and produce a website that meets their expectations; and

  • build a site that is ready to be marketed online, staying true to the business’s core principles and vision.

1.  Do You Get Business Results for Clients?

 

If you want to hire a designer that gets business results, look for someone who publishes case studies about how they helped their clients.

For example, if you see something like “The site redesign of client XYX helped them increase their online sales by 24%,” you’re on the right track! If they don’t publish any case studies, you can ask them directly. If they’re legit, they’ll happily provide examples.

 

2.  How Much Do You Charge for Web Design?  

 

Results-oriented web design takes time and expertise to do right. So if you find that your web design is cheap, it may be safe to assume that your designer will take as many shortcuts as possible.

 

 

 

Note, when you ask your designer for a price quote, ask them to tell you what the quote entails. For example, will you receive a high converting email newsletter subscription box?

 

3. How Much Time Do You Spend Planning and Researching?

 

Designing a website for results requires planning and research, so, before your designer gets started, make sure they allot time for a basic analysis of your business, competitors, and market.

 

How much time should be spent on planning and research? Personally, in my custom web design firm, I slot anywhere between 3 and 10 hours per project. It may seem like a lot of time, but things like content structure and delivery, overall website functionality, and other details must be planned out!

 

4. Do You Create Wire-Frames Before Designing the Website?

 

 

Website wireframes are visual representations of where the content on your site will be placed. As you can see below, there aren’t any graphic design elements or content. Instead, there are boxes explaining where certain content will be found.

 

Why are wireframes so important?

 

Well, placement of items on your site has a lot more impact on your results than you may think.

 

For example, a good results-oriented designer will know that placing your newsletter subscription box high up on the right column will increase your subscription rate better than if it was placed on the bottom.

Now I know that seems like common sense, yet, most designers still place subscription boxes below the fold, as if they were an after thought. With a wireframe, there will be no after thoughts because everything is planned out prior to the web design.

5. Do You Create Easy-to-Use Websites?

 

A website with lots of personality may look beautiful, but if it causes your visitors to flee in frustration because they can’t find what they need, it’s a complete failure.

 

However, a good results-oriented designer has a basic understanding of website usability. They know how web visitors navigate websites and cater to them to help you achieve your goals (subscribers, leads, and sales).

 

Note, while asking your prospective designer this question helps, you should visit their portfolio, too. If their previous work is easy-to-navigate, you should be set!

 

6. Do You Do Market Research Before Creating Web Designs?

 

A web design should bring you closer to your customers. To do this effectively, your web designer must understand who they’re building the website for. In the end, you may want your site for you, but if you’re running a business, it’s really for your customers, right?

As a side note, another way to bring you close to your customers is by taking advantage of the nonverbal cues that influence your website visitors. To learn more about that, check out the free report that Derek Halpern wrote here.

 

7. Do You Do Competitive Research, Too?

 

This question is important because it helps your designer look outside the box to identify what else is out there. Often, good results don’t come directly from optimizing your site, but by also doing things better than the competition.

 

8. Do You Offer Conversion and Usability Testing?

 

If you want your website to live up to all it’s worth, you must optimize your pages for results. However, how do you know if your pages are doing everything they can to generate those results?

 

You test them. Instead of making a guess, you create two different pages, and pit them against each other. The page that does the best, should be continuously tested to ensure maximum conversion rates.

 

How do you do this type of testing? It’s called split A/B or multivariate testing. Results-oriented designers should know all about it, so you should ask them if they offer this as a follow-up service.

 

9. Do You Analyze My Current Traffic Before Making Design Decisions?

 

Analyzing a site’s metrics, if done correctly, can help identify the current site’s strengths. For example, what if your blog has great visitor loyalty, but the rest of your site doesn’t? Or, what if one of your pages has a lower bounce rate, can anything be implemented elsewhere on your site?

In summary, by looking at your site’s metrics, designers can arm themselves with information to better equip themselves to make better decisions.

 

 

10. How is Your Design Going to Help Me With My Business Goals?

 

When you decide to lose weight and start a new diet, you have a goal weight in mind, right? A website design project is just like that. You’ll have goals, and you need to ask your designer how they’ll help you achieve them.

 

Note, before you ask your designer to turn water into gold, you should know that you’re better off setting realistic goals. A results-oriented designer will help you come up with these goals, but if they don’t, here are some goals you should consider:

 

  • We’d like to increase the overall revenue generated from our website by 20%.

  • We’d like to increase the orders from our PPC campaign to our landing page by 20%.

  •  

All this said, sometimes the goals of a new website design or redesign are related to things that can’t be easily measured like increasing awareness of a brand, spreading a message, or increasing authority.

 

  • We’d like to get 20% more newsletter subscribers within the next 6 months.

  • We’d like to increase our average order value by 20%.

  • We would like to reduce our bounce rate on page X by 20%.

FIGURE 1. Example Website Home Page Wireframe

  • Do you offer payment plans?

  • How long have you been in business?

  • What areas do you serve?

  • How large is Team Web USA?

  • We are afraid of the big guys (like your company) since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope we can do business with you; do you work with small companies or individuals?

  • How can we pay to get started?

  • Are your Web Design costs one time?

  • Do you have your own servers?

  • Do I have to host with you?

  • Where are you located?

  • When I call, will I be speaking to someone in the U.S.?

  • Can I have a site that looks like this?

  • Have you built a site like mine before?

  • I want a site like eBay/MySpace/Youtube/...etc. Can you do this?

  • How Does Your Web Design Process Work?

  • I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?

  • What is your typical turn around period?

  • Will you custom design our website for this price?

  • Can you host our website and register our domain name?

  • Can I use my existing website address if I host with you?

  • After you have designed our website, can we manage it ourselves easily?

  • I live in New York, you are in North Carolina, how can we work with you? Should I not look for a local Company?

  • Do you offer Emergency After Hours Support?

  • Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?

  • Can you create a logo to go with our web site?

  • Can you help us get listed in Search Engines?

  • Will we get a chance to review and suggest modifications to the website before it is launched?

  • Can I call any of your clients for a testimonial?

  • I am a small home business, do you work with Individuals?

  • Do you design Adult Web sites?

  • What are your Business Hours?

  • Your work is awesome for your price range. Do you get similar compliments often?

  

 

Do you offer payment plans? We require a non refundable 50% deposit at the beginning of each new project and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. In some cases we will require the total amount upfront, however this is strictly on a case by case bases. If the project is large and the cost is over $5,000 then once the deposit has been made the balance will be broken down into stages or phases to be paid after each phase is complete. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payment plans are not available on smaller packages, web hosting, and SEO. Deposits are only refundable if the refund is requested before work begins.

 

How long have you been in business? We have been in developing websites and successfully marketing clients online since 2001. Our management team has been in the web/internet industry for over 20 years and are considered authorities, experts in the industry..

What areas do you serve? We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.

 

How large is Team Web USA? Currently we have a staff that consists of more than 100 professionals including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBAs, Engineers, Lawyers, Economists and Systems Operations Specialists representing diverse business backgrounds.

 

We are afraid of the big guys (like your company) since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope we can do business with you; do you work with small companies or individuals? At Team Web USA, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. We are a large company - but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Web Guys” and make your online presence successful.

 

Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!. How can we pay to get started?

 

We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, Money Orders and Western Union.

 

Are your Web Design costs one time? Yes, just a one time cost as mentioned on our website for web design.

 

Do you have your own servers?Yes. in fact we have a full rack of servers in our Data Center in Dallas & Houston.

 

Do I have to host with you? No, unlike other companies we don't make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don't have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

 

Where are you located? Our headquarters is in an excellent business location in Dallas Texas with teams located throughout the US.

 

When I call, will I be speaking to someone in the U.S.?Yes, our phones ring here in the U.S. and all your queries are answered by professionals. You always work with Project Managers physically located in the United States.

 

Can I have a site that looks like this? Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it. Have you built a site like mine before? Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and Team Web USA has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.

 

I want a site like eBay/MySpace/Youtube/...etc. Can you do this? These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.

 

How Does Your Web Design Process Work?Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

 

Initial Consultation

 

All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

 

The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.

 

 

Proposal & Paperwork

 

After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract. PaymentsWe require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step

 

PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please Contact Us about any concerns, questions or comments you have about your project.

 

 

 

Collecting Your Content

 

You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.

 

 

Design Development

 

We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative mockup of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

 

 

Design Selection & Finalization 

 

After the initial Mockup is designed, you will review it on our servers. We send you a web link to view the mockup and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

Web DevelopmentAfter receiving your final approval on the mockup, we will then begin building the website and web pages, incorporating the design and all of the content that you provide. Pre-launch EvaluationAfter the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

 

Launching Your Website After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

 

We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

 

Ongoing Support After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples. What is your typical turn around period?Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you.  It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input.  Ask your sales agent or project manager for more information.  We also offer an express service for an additional fee to expedite your project.  Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

 

Will you custom design our website for this price?Absolutely, we do awesome custom web design.

Can you host our website and register our domain name?Yes, we would love to. We charge a low $14.95 monthly fee for web hosting.

 

Domain Names are $10/Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.

 

Can I use my existing website address if I host with you?Yes, we can easily help you retain your old domain name on our servers or register a new one for you. 

 

After you have designed our website, can we manage it ourselves easily?Absolutely!You'll have several options for managing your site after it's completed.  When we're done constructing your new website, you will own it and have full access to it.  You will be able to make any changes to the site if you have any web editing knowledge.  You can also opt for an editable website package.  This way, you can log in to easily make changes to any non-Flash content in your site, any time you want.  Just make sure you let us know you would like this option before you sign up.  Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you.  This is pre-paid, discounted update work to your site; 30 hours of work for only $300.  This saves you $150!

 

I live in New York, you are in Dallas Tx, how can we work with you? Should I not look for a local Company? That is not a problem; we have clients in all 50 states, and even internationally.

 

Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..

 

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero.

 

Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast. 

 

Do you offer Emergency After Hours Support?We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

 

Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?Team Web USA is a US company and proud member of Better Business Bureau and Better Business Bureau Online Program. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.

 

If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:

 

Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

 

Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.

 

Co-Creation-We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time. Can you create a logo to go with our web site?Sure we can. In fact, we make excellent logos for $180.00. We can also design brochures, business cards and all your stationary to go with your website.

 

Can you help us get listed in Search Engines?We have a Web Marketing Service (Search Engine Optimization) for $980/Year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.

 

Will we get a chance to review and suggest modifications to the website before it is launched?Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

 

Can I call any of your clients for a testimonial?Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. You can take a look at our Testimonials page for just a few references. The best testimonial for us is our past work in our portfolio. You will be hard pressed to find any other company with as large a portfolio as ours.

 

I am a small home business, do you work with Individuals?Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

 

Do you design Adult Web sites?NO.

 

What are your Business Hours?We work 9:00 AM to 6:00 PM CMT - Monday to Friday and 10:00 AM to 4:00PM CMT on Saturdays. For your convenience live chat is available for sales or support almost 24/7. 

 

 

Your work is awesome for your price range. Do you get similar compliments often?Thank you, we have been told hundreds of times that our company site is the best looking Web Design Company website on the web. We strive to provide the best quality web design services at affordable prices. You will find we are not the cheapest, not the most expensive but right in the middle. We hope after we provide you with an award winning online presence that you will refer your friends, colleagues, and anyone else you know needing our services.....

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